ocr: TIP OF THE ICEBERG ISP FUNCTIONALITY oserner SCCISS 81 E-mal Kesie sostig Applcation sosing Noraldeveogmorstand panenaone 0030EH99 ana sasues -commercesysem mosling TCsESEMDeS Percent of Respondents 20 40 60 80 100 Currenty Int two years Source: Intermedia Group